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Close the gap between visits with continuous care intelligence
Caregentic turns everyday patient conversations into clinical insight: automatically,
safely, inside your existing workflows.
DESIGNED IN PARTNERSHIP WITH LEADING PROVIDERS
AND THE
Most patient risk happens between visits, and it's largely invisible to care teams.
Care plans are documented but not continuously monitored. Signals arrive late, fragmented, or not at all.
Caregentic closes that gap — turning everyday patient conversations into structured clinical insight, delivered directly into the workflows your teams already use.
Caregentic is a continuous care intelligence layer
Automates routine engagement, converts patient conversations into structured insights, routes only what matters to clinicians, and documents everything back into the EHR — automatically.
Automates Routine Engagement
Education, reminders, check-ins, and scheduling handled without staff involvement. Patients get 24/7 support via SMS — no app download, no portal login required.
Converts Conversations into Clinical Insights
Symptoms, adherence, barriers, and social determinants captured and coded automatically. Context that used to disappear between visits becomes structured clinical intelligence.
Routes Only What Matters to Care Teams
Clinicians see what matters, not everything. Only relevant, prioritized signals reach your care teams — structured, contextualized, and ready to act on.
Documents Back into the EHR Automatically
Every interaction enriches the clinical record without manual re-entry. Closed-loop enrichment via FHIR/HL7 — no copy-paste, no extra screens.
With Caregentic, every signal is captured
Every risk is flagged. Every patient has a companion. From the first message to the final follow-up, nothing falls through the cracks.
Patient Care Agent
24/7 SMS and voice companion for patients
Delivers proactive guidance, education, and adherence reminders
Patients always know what to do next, no waiting on hold or guessing
Clinical Intelligence Layer
Captures signals between visits from everyday patient conversations
Transforms them into structured, coded clinical data
Surfaces symptoms, adherence, barriers, and social determinants automatically
Care Team Agents
Risk stratification, prioritized tasks, and auto documentation
Delivered inside existing workflows
Clinicians see what matters, act faster, and spend less time on admin
How It Works
From patient signal to clinical action — automatically
Without adding work for care teams.
01
Patient Engages
Via SMS or voice, 24/7. No app download required. No portal login. No tech literacy barrier.
02
AI Captures Signals
Interprets intent, symptoms, adherence, and barriers through natural conversation — in context of the clinical record.
03
AI Triages Using Your Protocols
Risk is classified using your clinical and administrative protocols. Low-risk resolved automatically, high-risk escalated with full context.
04
Issues Resolved in the Moment
Guidance, reminders, education delivered instantly. Patients get clear next steps without waiting on hold or guessing.
05
Care Team Gets What Matters
High-risk signals are escalated to clinicians — structured, prioritized, and documented — inside existing workflows.
06
Everything Flows to the EHR
Written back into the record automatically. No manual documentation. The clinical picture gets richer with every interaction.
01
Patient Engages
Via SMS or voice, 24/7. No app download required. No portal login. No tech literacy barrier.
02
AI Captures Signals
Interprets intent, symptoms, adherence, and barriers through natural conversation — in context of the clinical record.
03
AI Triages Using Your Protocols
Risk is classified using your clinical and administrative protocols. Low-risk resolved automatically, high-risk escalated with full context.
04
Issues Resolved in the Moment
Guidance, reminders, education delivered instantly. Patients get clear next steps without waiting on hold or guessing.
05
Care Team Gets What Matters
High-risk signals are escalated to clinicians — structured, prioritized, and documented — inside existing workflows.
06
Everything Flows to the EHR
Written back into the record automatically. No manual documentation. The clinical picture gets richer with every interaction.
06
Everything Flows to the EHR
Written back into the record automatically. No manual documentation. The clinical picture gets richer with every interaction.
Measured Impact
Real results from real clinical environments
Results from Northwell Health OBGYN and surgical service lines
93NPS
healthcare industry benchmark: 30–40
65%
of patients report improved loyalty to the health system
63%
reduction in clinician time spent on EHR-related admin tasks
92%
appointment adherence rate
55%
of patients experienced symptom reduction
85%
of patients reported an improvement in health goals
Results measured across OBGYN and surgical service lines at Northwell Health*
WHY IT WORKS
An operating layer, not another engagement tool
Caregentic isn't competing with what you already have. It fills the gap nothing else was designed for.
Patient Portals
Point Solutions
Portal dependency
Required
Not required — proactive outreach
Varies
Signal capture
Manual, episodic
Continuous, structured, multi-domain
Limited to specific use case
Clinical triage
-
AI-powered with clinical governance
Basic rules
EHR integration
Native (limited)
Closed-loop enrichment via FHIR/HL7
Varies (often siloed)
Scalability
Tied to portal adoption
Scales without proportional staff
Linear staffing
Clinician experience
More inbox volume
Insights inside existing workflows
Another screen
Portal dependency
Portals
Point Solutions
Required
Not required — proactive outreach
Varies
Signal capture
Portals
Point Solutions
Manual, episodic
Continuous, structured, multi-domain
Limited to specific use case
Clinical triage
Portals
Point Solutions
-
AI-powered with clinical governance
Basic rules
EHR integration
Portals
Point Solutions
Native (limited)
Closed-loop enrichment via FHIR/HL7
Varies (often siloed)
Scalability
Portals
Point Solutions
Tied to portal adoption
Scales without proportional staff
Linear staffing
Clinician experience
Portals
Point Solutions
More inbox volume
Insights inside existing workflows
Another screen
HIPAA Compliant
SOC 2 Type II
Turn everyday patient conversations into clinical insight and continuous engagement into better outcomes
For Care Teams
Noise filtered before it reaches staff — only prioritized, contextual alerts when needed.
63% reduction in EHR-related admin tasks — documentation handled automatically.
Risks surfaced earlier through continuous monitoring, not reactive escalation.
Insights delivered inside existing workflows — no new screens, no extra logins.
For Health Systems
Reduced same-day cancellations, no-shows, and avoidable readmissions.
Scale patient engagement programs without proportional staffing increases.
Deploy in 60–90 days — builds on your existing EHR, no major infrastructure investment.
65% improved patient loyalty and 92% appointment adherence — protected revenue at scale.
For Patients
24/7 support via SMS — no app download, no portal login, no tech literacy barrier.
Clear next steps for prep instructions, follow-up, and recovery — no guessing, no confusion.
Questions answered in real time, not after hours on hold or waiting for a callback.
A continuous companion between visits — every symptom, concern, and barrier is heard.
Close the gap between visits
Turn everyday patient conversations into clinical insight and continuous engagement into better outcomes — for your patients, your care teams, and your health system.